Customer Care

At Goalkeeper Gloves Canada we pride ourselves in our service, we have been running successfully for 7 years now, so we are doing something right.

Also as you can appreciate sometimes parcels get delayed or lost that is OUT of our control, if this happens please be rest assured we will get this sorted for you as fast as possible!

Please also follow the below steps to get your query dealt with as fast as possible and PLEASE give us time to deal with your query as we are open 9am til 5pm Monday to Friday, and if we get a email or voicemail late evening or over weekend, we cannot deal with these queries until we get into the office.

Steps to getting your query dealt with as fast as possible.

At GKG Canada we promise to get your order out when we state, so hopefully you will get your gear as requested. However please remember once it leaves our warehouse it is NOT under our control, its under the control of the shipper. So if you do not get in time specified please as soon as possible got to…

Step 1: Try our instant message service at the bottom right of our website. However if this is offline or our staff are away helping other customers please then go to…

Step 2: email  re your query, and importantly quoting your order number if your emailing about a current order.

Step 3. Call 705-741-4236 (all calls at local ON. rate)

If you email us for help or advice, to we will answer your query within 24 hours or again use our instant message service bottom right of our website.

PLEASE NOTE: for returns go to

We promise to keep your details private. We will NEVER sell your email details or pass to a third party and we promise our gloves will be of ‘High Professional Standard’ and that we will keep selling them at a very fair price and keep doing something unique for goalkeepers globally.

We now have thousands of happy goalkeeping customers in over 30 countries and this grows everyday as J4K is trying to do something different for goalkeepers around the world.

So If you have ANY problem please let us know ASAP and we will deal with your query as quickly as possible.