Terms & Conditions
Terms & Conditions of Web Usage
The term “FC Sports” or “us” or “we” refers to the owner of the website whose registered office is FC Sports, 651 Chamberlain Street, Peterborough ON. The term “you” refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any guarantee or a warranty to the accuracy, timeliness, completeness, performance, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or mistakes to the fullest extent permitted by law.
- Your use of any information or materials on this website is at your own risk, for which we shall not and cannot be liable. It is your responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by and or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is strictly prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- Unauthorized use of this website may give to a claim for damages and/or be a criminal offense.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Ontario Canada.
COVID 19: Update: At present shipping times are mostly on time, but some services might be subject to change without notice, or delayed.
Returns: If you need to return a product, please read below for instruction, as by purchasing products from our website, you are agreeing to our terms and conditions and returns policy. (https://www.goalkeeperglovescanada.ca/Returns )
Whatever the reason for the return, the customer must add a covering letter briefly explaining why they returned their product, order number and FULL contact details. By doing this will help the GKGC team deal with the request as fast as possible.
If the customer details are not added (as above) when a product is returned, it is not Our responsibility to reach out to the customer to get this detail, We will have to wait until the customer contacts US, which will obviously add more time to getting your return resolved. So please follow our advice re returning any product.
If a customer creates unnecessary more work for the GKGC team, We withhold the right to charge the customer, by deducting any monies that we hold.
We strongly advise to send any product back via recorded delivery (So one of our staff member has to sign so there is proof of delivery).
Unfortunately, items do go missing in the post and if we do not receive a product J4K cannot be held responsible as the product is the customers responsibility until we receive and sign for the parcel
Products must be returned within thirty (30) days of any purchase and must be in the same packaging with no damage. If the customer returns the product after the thirty (30) days and or the product or packaging is damaged, or has been used, WE cannot refund or replace.
Once receiving a returned item an experienced member of our staff will check the product. This can take up to five (5) days of receiving, (weekends do not count re the 5 days) and on occasions when our staff are attending goalkeeper coaching events, it could be longer, (up to10 days).
If there is a fault, a refund or replacement will be sent at our expense. If we find this fault is either wear and tear, and or misuse from the customer, in this case no refund or replacement will be sent.
We will email our reason why we came to this decision and if the customer wants the product returned, the cost of the postage must be paid first by the customer. Our decision will be final when deciding if a returned product is faulty, miss use, has natural wear and tear, and or is damaged.
Emailing In Product Images: GKGC will not refund or replace any product on images emailed in. For a refund or replacement to be considered, the products must be returned to the GKGC warehouse, as per instruction above.
Glove Palm: GKGC cannot offer a refund or exchange any goalkeeper gloves based on any wear or tear on the palms.This is because the palm is a very soft latex material and will naturally wear from your first use, and then will continue to wear with every usage. Also, poor pitch conditions, wearing gloves on artificial turf, wearing gloves while dry and not dampening the glove consistently while using, can drastically wear the palm away, so for these reasons and many more, that are out of our control, we cannot guarantee our palms, and no refund or exchange will be given regarding glove palms. No Exceptions. If any of the above is a concern do not buy the gloves.
Seams And Threads: Because the goalkeeper glove is a very soft and fragile material, with the very first use, and with further usage, this will put strain on the glove, seams and threads. As there is a lot of outside factors that are out of GKGC control, WE cannot guarantee the seams and threads on our goalkeeper gloves.
For example, when a goalkeeper dives and lands on the ground, if they use their hand to break their fall (especially because the hand/glove will twist), and or the keeper use their hand(s) to help them get up off the ground, (especially when the hand/glove is twisted in this process) this is going to put a lot of unnatural stress on the seams and threads of the glove. So for this reason WE cannot guarantee our gloves, if the seams and threads split.
Also, even though GKGC recommends goalkeepers not to use ANY washing detergent to clean their gloves, some keepers ignore this advice and use detergents, but some detergents will greatly weaken the seams and threads, which then makes the seams and threads prone to ripping.
So because of these factors, and many other factors that are out of J4Ks control, if seams or threads split and or rip on any of our goalkeeper gloves, GKGC cannot be held responsible, and no refund or exchange will be given. If any of the above is a concern do not buy the gloves.
Deliberate Damage: Even though 99% of the GKGC community are amazing loyal customers, sadly there is that small percentage that abuse what GKGC is trying to do to help goalkeepers and parents save money. So, if it is found that any GKGC goalkeeper glove or product has been deliberately damaged, for example, by stretching the wrist bands, seams and or threads, and or cutting the seams and threads, no replacement or refunds will be given, and the customer will be then banned from ordering further from GKGC.
Free Goalkeeper Gloves:If a customer receives a free pair or sponsored gloves and or product, through our sponsorship program and or from a competition we have ran, we cannot replace or refund any free and or sponsored gloves, and or products.
Personalization Goalkeeper Gloves: If you order personalization this can delay your order between 24-72 hours even if you pay next day delivery. We do try our best to get orders shipped out as soon as possible, and ideally the same day but if you place your order and click next day delivery and there is a delay because we have to personalise your product (s) we are not responsible to refund your postage. So we advise not to opt for next day delivery if you get your gloves and or products personalized.
Any personalized goalkeeper gloves cannot be refunded or exchanged, unless there is a genuine fault with glove, so please make certain you order correct size.
Resellers: GKGC cannot be held responsible for products bought through our resellers. If a customer has bought through one of our resellers and needs help, the customer has to contact the reseller in line with their terms and conditions.
Changing of Size: If a customer wants their product (s) replaced with another size, because they order the wrong size for example, the customer will have to forward further postage to GKGC to cover the cost of resending their product.
Also the product they want replacing, must be returned to US before the replacement product is sent out from our warehouse.
Covering Your Postage: If in the event WE have sent out the wrong size in error and or there was a genuine fault with the products(s) once we have reviewed the product, GKGC will send a replacement product at our cost.
Denial Re Receipt Of Products.
We are unable to issue replacements or refunds on any orders where the parcel has gone missing and where a claim is in progress, until that claim is settled and compensation received.
If you did not receive your parcel, please let GKGC know immediately, and also please contact the courier company because normally what we find is another member of the household had signed for this parcel and not advised the household member who is waiting for the parcel, or the parcel is with a neighbour for example.
However, if you did not receive your parcel, you must complete a Canada Post form and you must fill this form in.
If you need replacement goods the way to go about this is to reorder the items and we will then refund in full (including the postage) the cost of these replacements (or the original lost items) once we receive compensation because the success of a claim relies on the customer completing the Canada Post form. We have on occasions issued replacement goods or refunds out of good faith but the customer did not complete the form as promised, leaving us out of pocket. So now we have to wait for the customer to complete the Canada Post form, and for the process to go through before we refund. No Exceptions.
Also it is very important to note, once the Canada Post Letter is completed if the courier company find that the parcel was actually delivered, normally this results in legal action, even if the customer was unaware that their parcel was signed for by another member of the household. This can also lead to having a criminal record in some cases, so GKGC recommends you are 100% certain your parcel was not received before you start this process with Canada Post.
You can also goto:
Note: We are not responsible for packages sent to a 3rd party address such as a place of work, hotel or a PO Box that state delivered but cannot be traced.
IMPORTANT - PRODUCT AND GLOVE CARE
The goalkeeper gloves that we sell use very high-quality latex palms, sourced and manufactured to offer the best possible grip in all conditions. Latex is a very very soft, natural material and as such is subject to wear and abrasion from the very first use, then over time, so WE cannot be held accountable for wear to the palms.
Please Note: Most latex palms will begin to show signs of wear within their first use. This is normal and can be down to many factors that may include: many variables of play e.g. (the age of goalkeeper, their technique, the playing surface, how the gloves were prepared, were the care instructions followed). All these factors are out of OUR control, so we cannot offer any guarantee or refund on any glove palm.
As with all soft latex goalkeeper gloves the better you care for them the more life you will get from them.
Wear to the foams usually happens when the gloves come into contact with the ground, but they can also wear from something as simple as pulling your socks up.If your latex starts to show signs of wear, don't worry! Glove wear is normal, that's just what latex does, Latex is a soft natural product that is made to provide the grip that all goalkeepers need and want! Please note that all goalkeeper gloves will offer grip and continue to perform until there is virtually no latex left on the palms.
Deterioration will be particularly apparent during early and end of season use when the grounds are at their hardest. Do try to avoid glove contact with the ground if at all possible! Young and inexperienced goalkeepers may also notice fast deterioration of the foam; this will become less apparent when the individual technique improves.
The majority of gloves we sell are worn by professional goalkeepers who play on the best surfaces with the best quality footballs, and still most will only use their gloves for a maximum of 6-8 games because of natural wear and tear.If any of the above is a concern do not buy the gloves.
The colouring on the majority of goalkeeper gloves will fade and wear during play, this can and does happen and this will not affect the performance of the product in any way, and GKGC cannot replace or refund on the basis of our gloves naturally fading. No exceptions. Again this is because there are too many factors outside of J4Ks control that can make a glove fade, for example, the glove was put in a washing machine at the wrong temperature, wrong washing detergent was used and or the gloves was left in direct sunlight for too long.
Supply: We reserve the right to refuse to supply to an individual or company.
Paypal Dispute: Thankfully is it very rare a GKGC customer puts in a Paypal dispute, but when on the odd occasion a dispute is put in, the majority of the time it is because a parcel has not been received by the customer. We know it can be very frustrating when on a very rare occasion a parcel you are expecting is either late or goes missing, and even though it is out of GKGC’s control when a parcel leaves our building, we will always endeavour to help our customers locate their shipment.
So all we ask is to give GKGC enough time to help. Like we mentioned above it is out of our hands and after we raise the issues with our courier, we have to wait. Normally it is within 24 hours we have an answer but sometimes it can be a few days before they come back to us. However, sadly a minority of customers are not patient enough and put in a dispute, which is fine as they are entitled to do.
However please note, as soon as a dispute is put in paypal have to go through their investigations and this can add several weeks to getting your order shipment. J4K will then work with paypal and their time frame.
Also, while paypal is investigating a customers dispute, we cannot send out the same order again, GKGC must wait until the outcome of the dispute. So this is why we ask you to remain patient because normally by working with us, you will get your shipment and parcel alot faster.